Every visit to the theater should be a holiday. A person, coming to the theater, relaxes, enjoys the atmosphere of beauty, which is created not only by the elegant decoration of the halls, but also by the appearance of the guests. The theater administration does not require strict observance of the dress code, but we would like to see our guests dressed up and solemn. Your hairstyle should not interfere with the viewing of the performance by the audience sitting behind.

The doors of the theater are open to everyone. We pay great attention to the younger generation and welcome young viewers. But in the practice of most theaters in the world for children, there are age restrictions, because opera and ballet require a long intense attention. So, we invite children from the age of 10 to the evening performance, and from the age of 5 to the morning performance (with the obligatory presence of a ticket). And also, when choosing a performance to visit and watch, we ask you to get acquainted with the summary and age limit indicated in the poster.

The Theatre does not bear any responsibility for the loss of money, other valuables, securities and other valuables left unattended by the spectator or handed over to the cloakroom, along with outerwear. Outerwear must be handed over by the spectators to the cloakroom in exchange for a number. Be sure to keep it until the moment of receiving the items. In the event that the spectator loses the number from the cloakroom, it is necessary to reimburse the Theatre for its cost in the amount of 3,000 tenge. Clothes are given to the spectator who has lost the number last. After the end of the performance, the cloakroom is open for 30 minutes.

Our theater has security staff who guarantee complete safety for our guests. The theater administration asks you not to bring piercing and cutting objects with you, which can injure other spectators, as well as damage the property of the theater.

The Theatre Attendance Rules, approved by Order No. 96-20/ОДП dated 27 August 2020 (hereinafter referred to as the “Rules”), set out the procedures and conditions for audience attendance, staff responsibilities and actions, as well as the liability measures for those who violate order. Audience members are prohibited from interfering with theatre staff in the performance of their duties. Disrespectful behaviour towards the theatre administration and service personnel, as well as violation of commonly accepted rules and norms of conduct (including the use of offensive language, aggressive behaviour, disruption of silence in the auditorium, and the use of noise-making objects that disturb other guests), is unacceptable. Theatre staff act within the framework of the Rules and theatrical etiquette, and in the event of disputes or conflicts, they strive to resolve situations respectfully and tactfully, taking into account the interests of all parties involved.